Shipping policy

Delayed or lost packages
Delivery dates are estimates and may be affected by the carrier, customs, or other events outside our control. If tracking is delayed or a package appears lost, please contact the carrier promptly and open and follow up on an inquiry or claim when the carrier allows the recipient to do so. Keep the packaging and order details in case they’re needed.

We can provide order and tracking information, but we don’t manage carrier inquiries on a customer’s behalf. Some carriers may require the shipper to submit a formal claim. If that applies, contact us so we can review the next steps. A carrier claim being denied, delayed, or not completed does not automatically determine whether a refund or replacement is available. Any resolution is subject to applicable law and any shipping protection purchased for the order.