Terms of service

Shipping issues and optional protection
Shipments are subject to the carrier’s terms and tracking information. Customers should promptly contact the carrier about delayed or apparently lost packages and manage any recipient claims the carrier allows. If the carrier requires the shipper to submit a claim, contact us. We can provide shipment documentation, but we do not guarantee a particular carrier claim outcome. Optional shipping protection, if purchased, is subject to the protection provider’s terms and claim process. Refunds or replacements are reviewed under applicable law and our store policies.